The Marvin Intelligent Operations Software Solution offers a ready-to-use, intuitive, all-in-one automated operational platform for enterprise customers with large and complex IT infrastructures. It comes with an interactive chat-based operational robot accessible anytime, anywhere via integrated real-time communication. This caters to the operational management needs of various complex configurations involving multiple IT resource types, various public cloud services, multiple application services, and multiple departments and projects. The platform also provides a rich library of pre-set automation features, significantly reducing manual operations by enabling the immediate launch of the most commonly used operational process automation. It can even link alerts, analysis, troubleshooting, and reporting to achieve end-to-end operational process automation, elevating operational agility, productivity, service support traffic adjustment flexibility and service quality assurance, as well as overall operational efficiency to unprecedented levels.